REFUND POLICY

At Bali Alpha Coaching, we are committed to delivering exceptional results and value. This Refund Policy outlines our approach to refunds, cancellations, and our industry-leading guarantee.

2.1 No Refunds for Services Rendered

Due to the personalized nature of our coaching services, we do not provide refunds for:

• Completed training sessions or consultations
• Custom meal plans and nutrition protocols already delivered
• Personalized training programs that have been provided
• Body composition assessments and progress tracking
• Digital content, guides, or educational materials once accessed
• Community access and networking benefits received

2.2 Partial Month Services

If you cancel mid-month, you will retain access to services for the remainder of your billing cycle. No partial refunds are provided for unused portions of a billing period.

3.1 Starter Program ($197/month)

3.2 Elite Program ($497/month)

3.3 Titan Program ($1,497/month)

4.1 Guarantee Requirements

To qualify for our Alpha Promise Guarantee, you must:

• Complete Adherence: Follow 100% of nutrition and training protocols
• Documentation: Provide daily meal logs and workout completion records
• Progress Tracking: Submit weekly progress photos and measurements
• Communication: Attend all scheduled check-ins and sessions
• Honesty: Report any deviations or challenges immediately
• Commitment: Maintain Elite or Titan program membership

4.2 Guarantee Process

4.3 Guarantee Limitations

• Valid only for Elite and Titan program members
• Requires medical clearance and absence of conditions preventing results
• Does not apply if client fails to meet adherence requirements
• Limited to one guarantee activation per client
• Subject to coach availability and travel feasibility

5.1 Medical Emergencies

5.2 Relocation

• Within Bali: Services continue as normal
• Outside Bali: Transition to remote coaching at reduced rate
• Different Time Zone: Schedule adjustments accommodated
• Temporary Travel: Remote support provided during travel

5.3 Force Majeure

In events beyond our control (natural disasters, government restrictions, etc.):

• Services may be suspended without refund
• Alternative delivery methods will be implemented
• Service extensions may be provided
• Remote coaching options will be offered

6.1 How to Cancel

To cancel your coaching program:

• Email: Send cancellation request to contact@bali-transformation.com
• WhatsApp: Message +33 6 78 49 61 26 with cancellation request
• In Person: Inform your coach during a training session
• Required Info: Full name, program type, reason for cancellation

6.2 Cancellation Timeline

6.3 What Happens After Cancellation

• Billing stops at the end of your current cycle
• Access to services continues until cycle end
• Digital materials remain accessible for 30 days
• Community access varies by program (see program-specific policies)
• Unused sessions may be credited as specified above

7.1 Chargeback Policy

• Chargebacks initiated without prior contact may result in immediate service termination
• We will provide all documentation to dispute invalid chargebacks
• Chargeback fees will be added to any amounts owed
• Legal action may be pursued for fraudulent chargebacks

7.2 Billing Disputes

For billing questions or disputes:

• Contact contact@bali-transformation.com within 30 days of charge
• Provide transaction details and specific concerns
• We will investigate and respond within 5 business days
• Legitimate errors will be corrected promptly

8.1 Processing Time

When refunds are authorized (rare circumstances only):

• Credit Cards: 5-10 business days
• Bank Transfers: 3-7 business days
• Digital Wallets: 1-3 business days
• Cryptocurrency: 24-48 hours

8.2 Refund Method

• Refunds processed to original payment method
• Transaction fees may be deducted from refund amount
• Currency conversion rates apply for international refunds
• Alternative refund methods require written approval

9.1 Good Faith Participation

To maintain any refund eligibility under our guarantee:

• Attend all scheduled sessions and appointments
• Follow nutrition and training protocols precisely
• Communicate challenges and concerns promptly
• Provide honest and accurate progress reports
• Maintain respectful communication with all staff

9.2 Documentation Requirements

• Daily meal logs with photos
• Workout completion confirmations
• Weekly progress photos (front, side, back)
• Body measurement records
• Sleep and stress level tracking

9.3 Disqualifying Actions

The following actions void any refund eligibility:

• Missing more than 10% of scheduled sessions
• Failing to follow nutrition protocols
• Providing false information or documentation
• Inappropriate behavior toward staff or community
• Sharing proprietary content without permission

10.1 Program Modifications

Before considering cancellation, we offer:

• Schedule Adjustments: Flexible timing to fit your lifestyle
• Program Intensity: Modify training volume and intensity
• Nutrition Flexibility: Adapt meal plans for preferences/restrictions
• Communication Preferences: Adjust check-in frequency and method

10.2 Program Downgrades

• Titan to Elite: Reduce to personal training focus
• Elite to Starter: Maintain basic programming and check-ins
• Temporary holds for travel or schedule conflicts
• Remote coaching options for location changes

10.3 Credit and Payment Plans

• Payment plan options for temporary financial hardship
• Service credits for unused sessions
• Extended payment terms by arrangement
• Loyalty discounts for long-term commitment

12.1 Notification of Changes

• Material changes communicated 30 days in advance
• Updates posted on website and emailed to active clients
• Existing clients grandfathered under current terms
• New terms apply to new signups and renewals

12.2 Grandfathering

Current clients maintain their existing refund and cancellation terms for the duration of their current commitment period, even if policy changes occur.

13.1 Governing Law

This Refund Policy is governed by Indonesian law. Any disputes will be resolved through:

• Good faith negotiation first
• Mediation if negotiation fails
• Arbitration in Bali, Indonesia
• Court proceedings as last resort

13.2 Consumer Rights

This policy does not limit any consumer rights you may have under applicable law. In jurisdictions with mandatory consumer protection laws, those rights take precedence over conflicting terms in this policy.

13.3 Severability

If any part of this Refund Policy is found invalid or unenforceable, the remaining provisions continue in full effect.